PaperCut is a print management system that allows the university to track print jobs, equipment usage and generate reports that help manage the costs of printing on campus. It also allows for you, our students, to monitor your printing activities and quota.

 

Why does the university need it?

There is a significant cost associated with printing on campus. Without a tool to monitor and manage university printing it is difficult to properly budget the cost of providing technology services and support on campus.

 

Where I can release my print jobs?

There are 3 network printers in campus on which students can release their print jobs:

  • MB, Library – LIBRARY_CANON, LIBRARY_TOSHIBA

  • PAB, Room #207E – LAB_207E

 

Will I have to pay for all printing on campus?

No, each enrolled student will have a print quota applied to their PaperCut account.

 

What is a “print quota?”

Every semester each full time enrolled student receives AMD3,750 print quota from the university to be used for printing on any printer in the PaperCut system. After this initial allotment is exhausted, a student can add additional credit to their account to cover any additional printing.

Non-degree / part time students are granted AMD1,500 print quota  per semester.

 

How do I login to PaperCut to check my quota?

When logged into a computer in a lab or library, click on the “Details” link of the PaperCut window. From a web browser, login to PaperCut with your AUA username and password.

 

How many pages is AMD3,750 worth?

The AMD3,750 print quota is equivalent to 250 single-sided black & white printouts  but can be used in any combination of printouts. Print jobs will cost AMD15 per page for single-sided black & white printouts, or AMD20 per page for double-sided black & white printouts (a 33% discount).

 

How do I know what it costs to print a page?

When you are logged into your PaperCut account, the “Rates” page details the per page cost for all printers in the system. Printing rates are also mentioned on AUA Library web site.

 

I have a heavy course load this semester. Is it possible to get more than AMD3,750?

AUA provides some printing without charge for the students, which is covered by AMD3,750 print quota. After the initial credit is exhausted, any additional printing costs will be the responsibility of the student.

 

What happens if I exceed my print quota?

When a student’s print quota is exhausted, print jobs will cease. If you’ve used up all your credit, go to the Accounting Office or the Library Circulation Desk to purchase additional quota for your PaperCut account.

 

What should a student do if they need to print over the weekend or after business hours but their print quota is exhausted?

Additional print quota can be purchased anytime the Library is open. Operating hours can be found here.

 

If a student needs to print, but doesn’t have the funds to add to their account, is there a way for them to “Print now and Pay later?”

Not at this time.

 

How soon after adding funds to my account can I continue printing?

Credit appears on your PaperCut account immediately after the Accounting Office or the Library Circulation Desk staff credits your account.

 

At the end of the semester is it possible to get a report of my printing usage for that semester?

Yes, you can log into your PaperCut account and access your print job history. You will be able to either export or print it for your reference. If you need assistance, contact the ICTS HelpDesk.

 

How can I get a statement to prove I had a positive balance?

Please contact the ICTS HelpDesk with questions related to PaperCut balance disputes.

 

What happens with my PaperCut print quota at the end of each year?

The quota for undergraduate and graduate students is set to zero at the end of each academic year. PaperCut balances are not carried over to future years or refunded.

 

I didn’t use all of my University print quota. Can I get a cash refund?

No. The print quota is not a grant. It is simply an agreement that the University will pay for up toAMD3,750 of printing each semester, should you need it. If you don’t use any or all of the allowance, no payment is made.

 

Who do I talk to if I have a printing problem, such as if my print job fails or doesn’t print?

Contact the ICTS HelpDesk (service@aua.am, 060 612659, 060 612784) for assistance.